Privacy Policy

This Privacy Policy describes how we collect and use your personal information in relation to Itembase websites, applications, products, services, events, and experiences that reference this Privacy Policy (together, “Itembase Services”).

This Privacy Policy does not apply to the “content” processed, stored, or hosted by our customers using Itembase Services in connection with an Itembase account. See the agreement governing your access to your Itembase account for more information about how we handle content and how our customers can control their content through Itembase Services. This Privacy Policy also does not apply to any products, services, websites, or content that are offered by third parties or have their own Privacy Policy.

 How We Collect Your Data
 How We Use Personal Information
 Cookies
 How We Share Personal Information
 Location of Personal Information
 How We Secure Information
 Internet Advertising and Third Parties
 Access and Choice
 Children’s Personal Information
 Retention of Personal Information
 Contacts, Notices, and Revisions
 EU-US and Swiss-US Privacy Shield
 Additional Information for Certain Jurisdictions
 Examples of Information Collected

How We Collect Your Data
We collect your personal information in the course of providing Itembase Services to you.
Here are the types of information we gather:
– Information You Give Us: We collect any information you provide in relation to Itembase Services. Click here to see examples of information you give us.
– Automatic Information: We automatically collect certain types of information when you interact with Itembase Services. Click here to see examples of information we collect automatically.
– Information from Other Sources: We might collect information about you from other sources, including service providers, partners, and publicly available sources. Click here to see examples of information we collect from other sources.

How We Use Personal Information
We use your personal information to operate, provide, and improve Itembase Services. Our purposes for using personal information include:
– Provide Itembase Services: We use your personal information to provide and deliver Itembase Services and process transactions related to Itembase Services, including registrations, subscriptions, purchases, and payments.
– Measure, Support, and Improve Itembase Services: We use your personal information to measure use of, analyze performance of, fix errors in, provide support for, improve, and develop Itembase Services.
– Recommendations and Personalization: We use your personal information to recommend Itembase Services that might be of interest to you, identify your preferences, and personalize your experience with Itembase Services.
– Comply with Legal Obligations: In certain cases, we have a legal obligation to collect, use, or retain your personal information.
– Communicate with You: We use your personal information to communicate with you in relation to Itembase Services via different channels (e.g., by phone, email, chat) and to respond to your requests.
– Marketing: We use your personal information to market and promote Itembase Services.
– Fraud and Abuse Prevention and Credit Risks: We use your personal information to prevent and detect fraud and abuse in order to protect the security of our customers, Itembase, and others. We may also use scoring methods to assess and manage credit risks.
– Purposes for Which We Seek Your Consent: We may also ask for your consent to use your personal information for a specific purpose that we communicate to you.

Cookies
To enable our systems to recognize your browser or device and to provide Itembase Services, we use cookies.

How We Use Cookies

We use cookies, pixels, and other similar technologies (collectively, “cookies”) to recognize your browser or device, learn more about your interests, provide you with essential features and services, and for additional purposes, including:
– Recognizing you when you sign in to use our Services. This allows us to provide you with recommendations, display personalized content, and provide other customized features and services.
– Keeping track of your specified preferences. This allows us to honor your likes and dislikes, such as your language and configuration preferences.
– Conducting research and diagnostics to improve our Services.
– Preventing fraudulent activity.
– Improving security.
– Delivering content, including ads, relevant to your interests on Itembase sites and third-party sites.
– Reporting. This allows us to measure and analyze the performance of our Services.

Some Itembase cookies are deleted at the end of your browsing session, while others persist between sessions. Essential Itembase cookies remain on your device for up to 1 year from your last visit to our site. Other Itembase cookies remain on your device for up to 1 year from their last use.

What Types of Cookies We Use
Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website. We might use some of the following cookies: Session cookies, Permanent cookies, third-party cookies.

Information We Collect Through Cookies
Examples of the information we automatically collect through cookies include:
– Network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider
– Computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, or time zone setting
– The location of your device or computer
– Authentication and security credential information
– Content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads
– The full Uniform Resource Locators (URL) clickstream to, through, and from our site (including date and time) and Itembase Services, content you viewed or searched for, page response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs)

How To Manage Cookies
Cookie preferences on Itembase sites:
Our cookies allow you to take advantage of some essential and useful features. Blocking some types of cookies may impact your experience of our sites. You can change your cookie preferences at any time by clicking Cookie preferences in the footer of the Itembase site.
Browser settings:
You can manage browser cookies through your browser settings. The ‘Help’ feature on most browsers will tell you how to remove cookies from your device, prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies, and when cookies will expire. Check the support site for your browser to understand privacy settings available to you.

If you block or reject some of our cookies through your browser’s settings, you might not be able to use certain Services that require you to sign in to an account and some features and services may not work. You might also have to manually adjust your preferences or settings every time you visit Itembase sites. If your browser includes Intelligent Tracking Prevention (ITP), preferences specific to our sites may reset on an ongoing basis. These resets are managed by your browser, not by us.
Third party cookies:
Approved third parties may also set cookies when you interact with our Services. Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies. These third parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on behalf of Itembase.

Below is a list of the third parties that may set cookies when you use Itembase Services. You can learn more about how these third parties use information collected through cookies by reviewing the privacy policies on their sites.
Active Campaign activecampaign.com
Adobe adobe.com
Facebook facebook.com
Gartner gartner.com
Google google.com
LinkedIn linkedin.com
Salesforce salesforce.com
Snapchat snapchat.com
Twitter twitter.com
YouTube youtube.com
Zendesk zendesk.com
We also embed features from third parties on our sites, and those third parties may set cookies if you engage with those features. For example, we embed chat functionality from Salesforce and videos from Vidyard or our official YouTube channel using YouTube’s privacy-enhanced mode. These experiences set cookies on your device once you click on a chat link or video player.

How We Share Personal Information
Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share personal information only as described below and with Itembase Holdings, Inc. and the subsidiaries that Itembase Holdings, Inc. controls that are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.

Transactions Involving Third Parties: We make available to you services, software, and content provided by third parties for use on or through Itembase Services. You can tell when a third party is involved in your transactions, and we share information related to those transactions with that third party. For example, you can order services, software, and content from sellers using the Itembase Certified Partner Program and we provide those partners information to facilitate your subscription, purchases, or support.
Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include: delivering Itembase hardware, sending communications, processing payments, assessing credit and compliance risks, analyzing data, providing marketing and sales assistance (including advertising and event management), conducting customer relationship management, and providing training. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process that information in accordance with this Privacy Policy and as permitted by applicable data protection law.
Business Transfers: As we continue to develop our business, we might sell or buy businesses or services. In such transactions, personal information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the individual consents otherwise). Also, in the unlikely event that Itembase or substantially all of its assets are acquired, your information will of course be one of the transferred assets.
Protection of Us and Others: We release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and other agreements, or protect the rights, property, or security of Itembase, our customers, or others. This includes exchanging information with other companies and organizations for fraud prevention and detection and credit risk reduction.
At Your Option: Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

Location of Personal Information
Itembase Holdings, Inc. is located in the United States. Depending on the scope of your interactions with Itembase Services, your personal information may be stored in or accessed from multiple countries, including the United States. Whenever we transfer personal information to other jurisdictions, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by applicable data protection Itembase.

How We Secure Information
At Itembase, security is our highest priority. We design our systems with your security and privacy in mind.

We maintain a wide variety of compliance programs that validate our security controls.
We protect the security of your information during transmission to or from Itembase websites, applications, products, or services by using encryption protocols and software.
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information. Our security procedures mean that we may request proof of identity before we disclose personal information to you.

Internet Advertising and Third Parties
Itembase Services may include third-party advertising and links to other websites and applications. Third party advertising partners may collect information about you when you interact with their content, advertising, or services.

What Are Your Data Protection Rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Call us at: +1 (888) 610-2389
Or write to us: info@Itembase.com

Access and Choice
You can view, update, and delete certain information about your account and your interactions with Itembase Services. If you cannot access or update your information yourself, you can always contact us for assistance.

You have choices about the collection and use of your personal information. Many Itembase Services include settings that provide you with options as to how your information is being used. You can choose not to provide certain information, but then you might not be able to take advantage of certain Itembase Services.

Account Information: If you want to add, update, or delete information related to your account, please go to the Itembase Dashboard. When you update or delete any information, we usually keep a copy of the prior version for our records.
Communications: If you do not want to receive promotional messages from us, please unsubscribe or adjust your communication preferences in the Itembase Dashboard or the Itembase Email Preference Center.
Browser and Devices: The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
Merchants and Itembase Partners: Merchants and Itembase Partners can add, update, or delete information in the Itembase Dashboard, respectively.

Template Children’s Personal Information
We don’t provide Itembase Services for purchase by children. If you’re under 18, you may use Itembase Services only with the involvement of a parent or guardian.

Retention of Personal Information
We keep your personal information to enable your continued use of Itembase Services, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Policy, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. How long we retain specific personal information varies depending on the purpose for its use, and we will delete your personal information in accordance with applicable law.

Contacts, Notices, and Revisions
If you have any concern about privacy at Itembase or want to contact a data controller, please contact us with a thorough description, and we will try to resolve the issue for you. You may also contact us at the addresses below:

For any prospective or current customers of Itembase Holdings, Inc., our mailing address is: Itembase Holdings, Inc. 404 Bryant Street, San Francisco, CA 94107, ATTN: Itembase Legal

If you interact with Itembase Services on behalf of or through your organization, then your personal information may also be subject to your organization’s privacy practices, and you should direct privacy inquiries to your organization.

Our business changes constantly, and our Privacy Policy may also change. You should check our website frequently to see recent changes. You can see the date on which the latest version of this Privacy Policy was posted. Unless stated otherwise, our current Privacy Policy applies to all personal information we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of personal information collected in the past without informing affected customers and giving them a choice.

EU-US and Swiss-US Privacy Shield
We do not rely on the Privacy Shield but continue to keep to the commitments that we made while the Privacy Shield was in place.

Privacy Policies of Other Websites
Our Company websites contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes To Our Privacy Policy
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 12 December 2020.
How To Contact Us
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: info@Itembase.com
Call us: +1 (888) 610-2389
Or write to us at: 404 Bryant Street, San Francisco, CA 94107

How To Contact The Appropriate Authority
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the respective authority.

Additional Information for Certain Jurisdictions
Additional Information for Certain Jurisdictions
We provide additional information about the privacy, collection, and use of personal information of prospective and current customers of Itembase Services located in certain jurisdictions. Please contact us at info@Itembase.com for such information.

Examples of Information Collected
Information You Give Us
You provide information to us when you:

– search for, subscribe to, or purchase Itembase Services;
– create or administer your Itembase account (and you might have more than one account if you have used more than one email address when using Itembase Services);
– configure your settings for, provide data access permissions for, or otherwise interact with Itembase Services;
– register for or attend an Itembase event;
– purchase or use content, products, or services from third-party providers through the Itembase Certified Partner Program (or other similar venues operated or provided by us);
– offer your content, products, or services on or through Itembase Services or the Itembase Certified Partner Program (or other similar venues operated or provided by us);
– communicate with us by phone, email, or otherwise;
– complete a questionnaire, a support ticket, or other information request forms;
– post on Itembase websites or participate in community features; and employ notification services.

Depending on your use of Itembase Services, you might supply us with such information as:

– your name, email address, physical address, phone number, and other similar contact information;
– payment information, including credit card and bank account information;
– information about your location;
– information about your organization and your contacts, such as colleagues or people within your organization;
– usernames, aliases, roles, and other authentication and security credential information;
– content of feedback, testimonials, inquiries, support tickets, and any phone conversations, chat sessions and emails with or to us;
– your image (still, video, and in some cases 3-D), voice, and other identifiers that are personal to you when you attend an Itembase event or use certain Itembase Services;
– information regarding identity, including government-issued identification information;
– corporate and financial information; and
– VAT numbers and other tax identifiers.

Automatic Information
We collect information automatically when you:

– visit, interact with, or use Itembase Services (including when you use your computer or other device to interact with Itembase Services);
– download content from us;
– open emails or click on links in emails from us; and
– interact or communicate with us (such as when you attend an Itembase event or when you request customer support).

Examples of the information we automatically collect include:

– network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider;
– computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, or time zone setting;
– the location of your device or computer;
– authentication and security credential information;
– content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads;
– Itembase Services metrics, such as offering usage, occurrences of technical errors, diagnostic reports, your settings preferences, backup information, API calls, and other logs;
– the full Uniform Resource Locators (URL) clickstream to, through, and from our website (including date and time) and Itembase Services, content you viewed or searched for, page response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs);
– email addresses and phone numbers used to contact us; and
– identifiers and information contained in cookies (see our Cookie Notice).

Information from Other Sources
Examples of information we receive from other sources include:
– marketing, sales generation, and recruitment information, including your name, email address, physical address, phone number, and other similar contact information;
– subscription, purchase, support, or other information about your interactions with products and services offered by us, our affiliates (such as Itembase training courses), or third parties (such as products offered through the Itembase Certified Partner Program) in relation to Itembase Services;
– search results and links, including paid listings (such as Sponsored Links); and
– credit history information from credit bureaus.

Information You Can Access
Examples of information you can access through Itembase Services include:
– your name, email address, physical address, phone number, and other similar contact information;
– usernames, aliases, roles, and other authentication and security credential information;
– your subscription, purchase, usage, billing, and payment history;
– payment settings, such as payment instrument information and billing preferences;
– tax information; and
– email communication and notification settings;
Customers can access the information above through Itembase Services, such as the Itembase Dashboard.